Privacy Policy
Effective date: 17 May 2026
Cleaning Diary (“we”, “our”, “us”) provides software for window cleaners and cleaning businesses to manage jobs, customers, rounds, debts, invoices, payments and business records.
This Privacy Policy explains how we collect, use, store and protect information when you use the Cleaning Diary website and mobile app.
1. Information we collect
When you create or use a Cleaning Diary account, we may collect:
– Your name
– Business name
– Email address
– Phone number
– Login/account details
– Subscription and billing status
– Support messages you send to us
When you use Cleaning Diary to manage your business, you may add information about your customers, jobs and business records, including:
– Customer names
– Customer addresses
– Customer phone numbers
– Customer email addresses
– Job dates and job history
– Round information
– Prices, balances and debts
– Invoices
– Transactions and expenses
– Payment collection records
We may also collect technical information needed to run and secure the service, such as device information, app activity, login activity, error logs and security records.
2. How we use information
We use information to:
– Provide the Cleaning Diary service
– Allow you to log in and manage your account
– Show your jobs, customers, rounds, debts, invoices and transactions
– Sync information between the website and mobile app
– Process subscriptions and billing
– Support GoCardless payment collection where enabled
– Send password reset, account and service messages
– Provide customer support
– Improve reliability, security and performance
– Comply with legal and accounting requirements
3. Payments and billing
Cleaning Diary may use third-party payment providers such as Stripe and GoCardless.
Stripe may be used for Cleaning Diary subscriptions and billing.
GoCardless may be used where a cleaner connects their own GoCardless account to collect payments from their customers.
We do not store full card details or bank account details in the Cleaning Diary mobile app. Payment details are handled securely by the relevant payment provider.
4. Sharing information
We do not sell personal information.
We may share information only where needed to provide and operate the service, including with:
– Hosting and database providers
– Payment providers such as Stripe and GoCardless
– Email and support service providers
– Professional advisers where required
– Regulators, law enforcement or legal authorities where required by law
5. Data storage and security
We take reasonable steps to protect information using secure systems, restricted access and HTTPS encryption where information is transferred between the app, website and server.
No system is completely secure, but we work to protect the information we hold and reduce the risk of unauthorised access.
6. Account access and deletion
You can access and update your business and customer information through your Cleaning Diary account.
To request account deletion or data deletion, contact us using the details below. We may need to keep some information where required for legal, accounting, fraud prevention or legitimate business reasons.
7. Data retention
We keep information for as long as needed to provide the Cleaning Diary service, support your account, comply with legal obligations, resolve disputes and maintain business records.
8. Your responsibilities
Cleaning Diary is used by cleaning businesses to store information about their customers. You are responsible for making sure you have a lawful reason to add and manage your customers’ information in Cleaning Diary.
9. Children
Cleaning Diary is intended for business users and is not aimed at children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
11. Contact us
If you have questions about this Privacy Policy or your data, contact:
Cleaning Diary
Email: support@cleaningdiary.co.uk
Website: https://cleaningdiary.co.uk
